Replacement policy
Eligibility for Replacement
1. Replacement apply only to invalid or incorrect leads, such as:
- Non-working emails or phone numbers (e.g., hard bounces).
2. Replacement are not provided for reasons of personal preference or changes in your lead requirements after delivery.
Replacement Request Window
1. You must request a replacement within 7 calendar days of receiving your leads.
2. Requests beyond this period will not be eligible for replacement.
Proof of Invalidity
1. We require reasonable proof that the leads are invalid, such as:
- Bounce reports from your email service.
- Screenshots or call logs indicating disconnected phone numbers.
2. This helps us maintain a fair policy for all customers.
Number of Replacements
1. We offer up to three replacements per purchase.
2. Each replacement covers only the quantity of leads found invalid; it does not entitle you to a full replacement if only a portion is affected.
How to Request a Replacement
To request a replacement:
1. Contact our support team at [support@leadfex.com].
2. Provide your order details and documentation of invalid leads.
3. Our team will verify the issue and process your replacement promptly.
Important Notes
- Replacement leads will match your original lead criteria as closely as possible.
- Replacements are only available for leads purchased directly through leadfex.com.
- Abuse of the replacement policy (e.g., repeated invalid claims) may result in suspension of replacement privileges.
Our Promise: We are committed to ensuring you receive high-quality leads that drive real results.